Returns and Refunds Policy
Last updated: 01 December 2025
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (such as an order confirmation or receipt) is required.
To initiate a return, please contact us at info@abneypark.org with your order details. We’ll provide instructions on how and where to send your return.
Return Shipping Costs
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we’ll notify you via email that we’ve received your item and inform you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within [5–10 business days].
Shipping costs are non-refundable.
If your refund is delayed, please first check with your bank or payment provider, as processing times may vary.
Non-Returnable Items
Certain types of items cannot be returned, such as:
Perishable goods (e.g., food, flowers)
Downloadable digital products
Personalized or custom-made items
Gift cards
If you’re unsure about the return eligibility of your item, please contact us before making your purchase.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at info@abneypark.org.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
info@abneypark.org